About aciana

aciana’s Blockchain Template exclusively for the Healthcare domain plans to completely change data exchange and data interoperability for any organization in the space. This template can be used by Hospitals, Insurance providers, Care givers, Primary healthcare facilities, Life Sciences companies and even Pharmaceutical companies. The grand vision of the Template is to provide cross institutional data for advance analytics purposes. The data can also be used in developing Artificial Intelligence algorithms to improve patient care and experience.

As this Template will be dealing with sensitive data like medical records, claims etc. this Template will be ‘Permissioned’ Blockchain – implying that it can be completely auditable and irrefutable. All transactions will be secure and none can be erased. Any and all data can be included into the Template and all of the data can be used for Clinical interoperability and can drastically improve Population Health Management.

CNLP has been developed by in-house expertise team comprising of Designers, Healthcare Domain Specialists, Medical Practitioners and experienced Hospital Staff from the US.

CNLP is capable of reading clinical reports and annotations within the reports. It can also classify the annotations correctly. At the core of aciana’s CNLP, a word sense disambiguation engine has been inbuilt. This engine helps is correctly reading textual data, identifying the framework of reference and finally contextual setting. This three step process can positively convert unstructured data to structured data for advance analytics purposes.

At aciana , accessible from aciana.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by aciana and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

aciana Health Systems INC. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

• aciana Health Systems INC needs to perform a contract with you
• You have given aciana Health Systems INC permission to do so
• Processing your personal information is in aciana Health Systems INC legitimate interests
• aciana Health Systems INC needs to comply with the law

aciana Health Systems INC will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability
• The right to withdraw consent

Log Files

aciana follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, aciana uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of aciana.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on aciana , which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that aciana has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

aciana ‘s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

aciana does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in aciana . This policy is not applicable to any information collected offline or via channels other than this website.

Privacy Policy for docisn mobile app

We value the trust You (defined below) place in Us (defined below). That’s why We (defined below) insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about Our (defined below) information gathering and dissemination practices.

aciana  Health Technologies India PVT LTD  (“aHTI”, which also include its affiliates), having its registered office address at  52 & 53 1ST CROSS, SRIRAMA LAYOUT JNANAJYOTHINAGAR MALLATHALLI Bengaluru, Karnataka 560056.

aHTI is committed to respecting the privacy of every person who shares information with it or whose information it receives. Your (defined below) privacy is important to Us (defined below) and We (defined below) strive to take care and protect the information We (defined below) receive from You (defined below) to the best of Our (defined below) ability.

This Privacy Policy (“Privacy Policy”) applies to the collection, receipt, storage, usage, processing, disclosure, transfer and protection (“Utilization”) of your Personal Information (defined below) when You use the Docisn website available at URL: www.aciana.com.*** (where *** represents various domain names) operated by aHTI (“Website”) or mobile application of brand name “Docisn” available for download at Google Play Store, Apple App Store, Windows App Store (“Application”) operated by aHTI or avail any Services offered by aHTI through the Website or Application.

The terms ‘You’ or ‘Your’ refer to you as the user (registered or unregistered) of the Website, Application or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to aHTI.

1 CONSENT:

1 You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, by accessing the Website or Application or by otherwise providing Us Your Personal Information Yourself or through a Primary User or by making use of the Services provided by the Website or Application, You unconditionally signify Your (i) assent to the Privacy Policy, and (ii) consent to the Utilisation of your Personal Information in accordance with the provisions of this Privacy Policy.

2 You acknowledge that You are providing Your Personal Information out of Your free will. If You use the Services on behalf of someone else (including but not limited to, Your child – minor or major or as a legal representative of an individual with mental illness) or an entity (such as Your employer), You represent that You are authorized by such individual or entity to (i) accept this Privacy Policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to Our collection, use and disclosure of such individual’s or entity’s Personal Information as described in this Privacy Policy. Further, You hereby acknowledge that the Utilization of Your Personal Information by aHTI is necessary for the purposes identified hereunder. You hereby consent that the Utilization of any Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to You.

3 YOU HAVE THE OPTION NOT TO PROVIDE US THE PERSONAL INFORMATION SOUGHT TO BE COLLECTED. YOU WILL ALSO HAVE AN OPTION TO WITHDRAW YOUR CONSENT AT ANY POINT, PROVIDED SUCH WITHDRAWAL OF THE CONSENT IS INTIMATED TO US IN WRITING. If You do not provide Us Your Personal Information or if You withdraw the consent to provide Us Your Personal Information at any point in time, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and We may restrict You from using the Website, Application or Services.

4 Our Website or Application are not directed at children and We do not knowingly collect any Personal Information from children. Please contact Us at grievances@Docisn.co if You are aware that We may have inadvertently collected Personal Information from a child, and We will delete that information as soon as possible.

2 CHANGES TO THE PRIVACY POLICY:

1 We reserve the right to update (change, modify, add and/or delete) this Privacy Policy from time to time at our sole discretion. There is a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last updated.

2 When We update Our Privacy Policy, we will intimate You of the amendments on Your registered email ID or on the Website or Application. Alternatively, aHTI may cause Your account to be logged-off and make Your subsequent account log-in conditional on acceptance of the Agreement. If You do not agree to the amendments, please do not use the Website, Application or Services any further.

3 PERSONAL INFORMATION COLLECTED: In order to provide Services to You we might require You to voluntarily provide Us certain information that personally identifies You or Secondary Users related to You. You hereby consent to the collection of such information by aHTI. The information that We may collect from You, about You or Secondary Users related to You, may include but are not limited to, the following:

1 Patient/Caregiver/Doctor/Health Care Professional Name,

2 Birth date/age,

3 Blood group,

4 Gender,

5 Address (including country and pin/postal code),

6 Location information, including Your GPS location,

7 Phone number/mobile number,

8 Email address,

9 Physical, physiological and mental health condition, provided by You and/or Your Healthcare Service provider or accessible from Your medical records,

10 Personal medical records and history,

11 Valid financial information at time of purchase of product/Services and/or online payment,

12 Docisn Login ID and password,

13 User details as provided at the time of registration or thereafter,

14 Records of interaction with aHTI representatives,

15 Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,

16 Master and transaction data and other data stored in Your user account,

17 Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files, the pages of our Website or Application that You visit, the time and date of Your visit, the time spent on those pages and other statistics (“Log Data”),

18 User’s tracking Information such as, but not limited to the device ID, Google Advertising ID and Android ID,

19 Any other information that is willingly shared by You.

(collectively referred to as “Personal Information”).

4 HOW WE COLLECT PERSONAL INFORMATION: The methods by which We collect Your Personal Information include but are not limited to the following:

1 When You register on Our Website or Application,

2 When You provide Your Personal Information to Us,

3 During the course of Services provided to You by Us,

4 When You use the features on Our Website or Application,

5 Through Your device, once You have granted permissions to Our Application (discussed below),

6 Through HSP pursuant to consultation on the Website or the Application,

7 By the use of cookies (also discussed below),

8 We collect information that Your browser/app sends whenever You visit Our Website or Application, such as, the Log Data. In addition, We may use third party services such as Pixel that collect, monitor and analyze this. This information is kept completely secure.

5 USE OF PERSONAL INFORMATION: YOUR PERSONAL INFORMATION MAY BE USED FOR VARIOUS PURPOSES INCLUDING BUT NOT LIMITED TO THE FOLLOWING:

1 To provide effective Services;

2 To debug customer support related issues;

3 To operate and improve the Website or Application;

4 TO PERFORM ACADEMIC/STUDIES, CLINICAL OR OTHER RESEARCH AND ANALYSIS FOR OUR UNDERSTANDING, INFORMATION, ANALYSIS, SERVICES AND TECHNOLOGIES IN ORDER TO PROVIDE ALL USERS IMPROVED QUALITY OF CARE; AND ENSURING THAT THE CONTENT AND ADVERTISING DISPLAYED ARE CUSTOMIZED TO YOUR INTERESTS AND PREFERENCES;

5 To contact You via phone, SMS, email or third-party communication services such as Whatsapp, etc. for appointments, technical issues, payment reminders, obtaining feedback and other security announcements;

6 To send promotional and marketing emails from Us via SMS, email, snail mail or third-party communication services such as WhatsApp, Facebook etc.;

7 To advertise products and Services of aHTI and third parties;

8 To transfer information about You, if We are acquired by or merged with another company;

9 To share with Our business partners for provision of specific services You have ordered so as to enable them to provide effective Services to You;

10 To administer or otherwise carry out Our obligations in relation to any Agreement You have with Us;

11 To build Your profile on the Website or Application;

12 To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims; 

13 To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms of Use, breach of Our agreement with You or as otherwise required by law;

14 TO AGGREGATE PERSONAL INFORMATION FOR RESEARCH FOR ACADEMIC/STUDIES, CLINICAL OR OTHER RESEARCH, STATISTICAL ANALYSIS AND BUSINESS INTELLIGENCE PURPOSES, AND TO SELL OR OTHERWISE TRANSFER SUCH RESEARCH, STATISTICAL OR INTELLIGENCE DATA IN AN AGGREGATED AND/OR NON-PERSONALLY IDENTIFIABLE FORM TO THIRD PARTIES AND AFFILIATES WITH A PURPOSE OF PROVIDING SERVICES TO THE USERS OR FOR THE ADVANCEMENT OF SCIENTIFIC KNOWLEDGE ABOUT HEALTH AND DISEASE.

(collectively referred to as “Purpose(s)”)

6 SHARING AND TRANSFERRING OF PERSONAL INFORMATION:

1 You hereby consent and authorize Us to publish feedback obtained by You on Our Website or Application.

2 User’s financial information are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, User is advised to exercise discretion while saving the payment details.

3 To the extent necessary to provide You with the Services, We may provide Your Personal Information to third party contractors who work on Our behalf to provide You with Services. These third-party contractors have access to information needed to process Services only and shall not use it for other purposes. Each third-party contractor, the data processor to which We transfer Personal Information shall have to agree to comply with the procedures and policies or put in place adequate measures on their own for maintaining the confidentiality and secure Your Personal Information.

4 You acknowledge that aHTI may be obligated to by law to disclose or transfer your Personal Information with Courts and Government agencies in certain instances such as for verification of identity, or for prevention, detection, investigation, prosecution, and punishment for offences, or in compliance with laws such as intimation of diagnosis of an epidemic disease. You hereby consent to disclosure or transfer of Your Personal Information in these instances.

5 Notwithstanding the above, We are not responsible for the confidentiality, security or distribution of Your Personal Information by third-parties outside the scope of Our Agreement. Further, We shall not be responsible for any breach of security or for any actions of any third-parties or events that are beyond the reasonable control of Us including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

6 We may share Your Personal Information with Our other corporate and/or associate entities and affiliates to (i) help detect and prevent identity theft, fraud and other potentially illegal acts and cyber security incidents, and (ii) help and detect co-related/related or multiple accounts to prevent abuse of Our Services.

7 PERMISSIONS: Once You download and install Our Application, You may be prompted to grant certain permissions to allow the Application to perform certain actions on Your device. These actions include permission to:

1 read/write/modify/delete data in relation to the Application on Your device’s storage;

2 view/access information relating to networks/access networks, including permission to send and receive data through such networks/access networks;

3 determine Your approximate location from sources like, but not limited to, mobile towers and connected Wi-Fi networks;

4 determine Your exact location from sources such as, but not limited to, GPS;

5 view/access device information, including but not limited to the model number, IMEI number, operating system information and phone number of Your device;

6 access device information including device identification number required to send notification/push notifications.

8 USE OF COOKIES:

1 Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to You on the Website and/or Application.

2 We may store temporary or permanent ‘cookies’ on Your computer/device to store certain data (that is not Sensitive Personal Data or Information). You can erase or choose to block these cookies from Your computer. You can configure Your computer’s browser to alert You when We attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website or Application.

3 We do not control the use of Cookies by third parties. 

9 SECURITY:

1 The security of Your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc. to ensure that the Personal Information collected is secure. You agree that such measures are secured and adequate. We restrict access to Your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Policy, provided that such entities agree to abide by this Privacy Policy. 

2 While We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot guarantee absolute security of Your Personal Information. Further, if You are Secondary User, You hereby acknowledge and agree that Your Personal Information may be freely accessible by the Primary User and other Secondary Users and that aHTI will not be able to restrict, control or monitor access by Primary User or other Secondary Users to your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused in relation to Your Personal Information.

11 THIRD PARTY LINKS: During Your interactions with Us, it may happen that We provide/include links and hyperlinks of third-party websites not owned or managed by Us (“Third-party Websites”). It may also happen that You or other Users may include links and hyperlinks of Third-party Websites. The listing of such Third-Party Websites (by You, other Users or by Us) does not imply endorsement of such Third-party Websites by aHTI. Such Third-party Websites are governed by their own terms and conditions and when You access such Third-party Websites, You will be governed by the terms of such Third-party Websites. You must use Your own discretion while accessing or using Third-party Websites. We do not make any representations regarding the availability and performance of any of the Third-party Websites. We are not responsible for the content, terms of use, privacy policies and practices of such Third-party Websites. We do not bear any liability arising out of Your use of Third-party Websites.

 

12 ACCESS: If You need to update or correct Your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, or request that We no longer use Your Personal Information to provide You Services, or opt-out of receiving communications such as promotional and marketing-related information regarding the Services, for any reason, You may send Us an email at grievances@Docisn.co and We will take all reasonable efforts to incorporate the changes within a reasonable period of time.

 

13 COMPLIANCE WITH LAWS: You are not allowed to use the services of the Website or Application if any of the terms of this Privacy Policy are not in accordance with the applicable laws of  Your country.

 

14 TERM OF STORAGE OF PERSONAL INFORMATION:

1 aHTI may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently. aHTI will be the exclusive owner of such data and records. However, all records are regarded as confidential. Therefore, will not be divulged to any third party, unless required by law.

2 aHTI shall store Your Personal Information at least for a period of three years from the last date of use of the Services, Website or Application or for such period as may be required by law.

15 GRIEVANCE OFFICER:

We have appointed a grievance officer, whose details are set out below, to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If You have any such grievances, please write to Our grievance officer at support@aciana.com  and Our officer will attempt to resolve Your issues in a timely manner.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

 

 

PRIVACY POLICY

Your privacy is important to us. Maintaining your trust and confidence is one of our priorities We ensure secure transactions and strive to take reasonable care in protection of information we receive during using our application.

Aciana Health Technologies India Private Limited (AHTIPL) having its registered office at 52 & 53, 1^ST Cros, SriRama Layout, JnanaJyothi Nagar, Mallathalli, Bengaluru, Karnataka-560056.

Aciana Health Technologies India Private Limited (AHTIPL) is committed to respecting the privacy of every person who shares information with it or whose information it receives. Your privacy is important to us and we strive to take care and protect the information received from you to the best of our ability.

This Privacy Policy is applies to the collection, receipt, storage, usage, processing, disclosure, transfer and protection of your personal information when you use the Aciana Health Technologies India Private Limited (AHTIPL) app or website operated by AHTIPL  mobile application or website available for download at Google Play Store, Apple App Store, Windows App Store operated by AHTIPL  or avail any services operated by AHTIPL  through the website or application. The purpose of this privacy policy is amended from time to time for offering better and quality services.

If you do not agree to the terms of this Privacy Policy, please do not

• Access or use our platform i.e website or app
• Avail of services from us and do not disclose your information except mandatory one specified in the app or website.

1. DEFINITIONS

• Application/App: Means a mobile/tablet or website software product owned and developed by Aciana Health Technologies India Private Limited (AHTIPL).
• Code of Ethics: Code of Ethics shall mean the Code of Ethics (Professional Conduct, Etiquette and Ethics) prescribed by the Central/State Regulatory Authority of the respective systems of medicine.
• Medical Practitioner: A medical practitioner, practising in Allopathy, Homeopathy, Unani, Ayurveda or any other recognised health care profession, who is registered with the Union and/or State regulatory or licensing body of the respective system of medicine and is availing the services of the App.
• Usage rights: The App provides User with the rights to use the App based on User Subscription as well as acceptance of this Terms of Use by You.
• Parties: Parties shall mean the Users, Medical Practitioner and the App.
• Terms of Use: Agreement (to be used interchangeably)
• Third-Party: Third Party shall mean any person who is not a party to the Terms of Use, but shall not include any person for whom the services are availed by the User.
• User: A User shall mean any natural or legal person, who is competent to enter into a contract as per the Indian Contract Act, 1872, who uses the Application/App, with or without registration, to avail the services offered, for himself or herself and/or for any other person.
• For the Purposes of this clause the terms “We” (shall refer to the APP) and the term “you” (shall refer to the User).

1. CODE OF CONDUCT

The User shall ensure that his/her conduct is not in violation of any of the laws in force in India, including but not limited to the following:

• The Information Technology Act, 2000
• The Indian Penal Code, 1860
• The Indian Contract Act, 1872
• The Consumer Protection Act, 2019
• The Indian Medical Council Act, 1956
• Telemedicine Practice Guidelines

1. ENFORCEMENT

The Terms of Use, as herein stated and as modified/amended/changed by the App from time to time, shall be legally binding and enforceable on all the Parties.

1. Nature of Service & Limitations

  No Doctor-Patient Relationship between Us

We do not practice medicine and do not provide medical consultation. We merely provide a technology platform and infrastructure that enables you to connect with participating medical practitioners listed on the Service and to use the messaging or communication facilities of the Service that are designed to enable you to communicate with others to consult with a medical practitioner recommended to you.

. Not for Medical Emergencies & Not a replacement for your Primary Care Physician

The Service we provide is NOT for use for medical emergencies, for life threatening conditions or for when you need acute care. You should seek emergency help or follow-up care when recommended by a medical practitioner or when you are of the opinion that such help or care is prudent in your sole opinion.

  Limitations of Online Consultation and Informed Consent

When you seek consultation with any medical practitioner using the Communication Tools made available through the Service, you understand the limitations and potential risk of online consultations, including but not limited to the inability to carry out a physical examination or other extensive investigations.

. No Sale or Offer to Sell Drugs /Medicines

We do not distribute, sell, stock, exhibit or offer for sale any drugs or medicinal preparations and merely allow you to use the functionality offered by the Service to transmit orders for drugs / medicinal preparations to third party pharmacies through us and pay for your purchases through us.

1. CONSENT

By providing us User and/or User family members and/or User dependents information, you hereby

• consent to the collection, storage, disclosure, processing and transfer of such information for the purposes as disclosed in this Policy and
• represent that User have taken the necessary consents from such persons to provide us with such information. User acknowledge that User are providing their Personal Information out of User free will. If User use the Services on behalf of someone else (including but not limited to, User’s child – minor or major or as a legal representative of an individual with mental illness) or an entity (such as User employer), User represent that they are authorized by such individual or entity to
• accept this Privacy Policy on such individual’s or entity’s behalf, and
• consent on behalf of such individual or entity to Our collection, use and disclosure of such individual’s or entity’s Personal Information as described in this Privacy Policy. Further, User hereby acknowledge that the Utilization of User’s Personal Information by AHTIPL is necessary for the purposes identified hereunder. You hereby consent that the Utilization of any Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to User. User have the option not to provide the data or personal information / sensitive personal data or information (as defined below) sought to be collected if you do not agree with this policy.

6. APPLICABILITY

The terms of this Privacy Policy are applicable to all individuals and entities that visit, access and / or avail of our services via the Platform from whom we collect information, including insurers, healthcare providers, corporate clients and employees of corporate clients.

1.  COLLECTION OF INFORMATION AND USAGE

We may collect certain Personal Information including Sensitive Personal Data or Information (as defined below) from User and/or User family members and/or User’s dependents while using our Platform or directly from the concerned insurer and / or your employer, if applicable.

Personal Information means any information that relates to or identifies User and/or User’s family members and/or User dependents and may include name, identity card number, date of birth, employee code, email address, residential address, mobile number, alternate telephone number, etc.

Further, User would be required to give us certain Sensitive Personal Data or Information about User and/or User family members and/or User dependents. Sensitive Personal Data or Information shall mean such Personal Information which consists of information relating to

• Financial information such as bank account or any other payment instrument details;
• Physical, physiological and mental health condition;
• Medical records and history; and
• Any detail relating to the above

While using our Platform or directly from the concerned insurer and / or your employer, if applicable.

Personal Information means any information that relates to or identifies User and/or User family members and/or User dependents and may include name, identity card number, date of birth, employee code, email address, residential address, mobile number, alternate telephone number, etc.

1.  We inform you that our Platform may collect certain Personal Information and/or Sensitive Personal Data or Information about User and/or User family members and/or User dependents such as medical and health records including but not limited to your prescription, test reports, past medical history, etc.

We understand that the Personal Information and/or Sensitive Personal Data or Information is extremely private to User and/or User family members and/or User dependents and assure you that it will be used only for providing required healthcare services as mutually agreed to be rendered by us, and as stated under this Policy.

While using our Platform and for availing of any of our services, User would be required to give us User and/or User family members and/or User dependents Personal Information and/or Sensitive Personal Data or Information​. This could be done post login on our Platform using the credentials given by us, which will be shared with you by email, which is unique to User and User will be required to change the password at the time of first login.

1. PERMISSIONS

When User visit our Platform, we may use GPS technology (or other similar technology) to determine User’s current location in order to determine the city or area that User are located within for helping User in selection of right provider for the services User wish to avail. While using our Platform, User may also be required to give us access to few files available on User device. In case User do not want us to use their location for the purposes set forth above, User should turn off the location services. We may use User photo gallery or camera only to facilitate the uploading of documents or files in certain flow, but we will not access information without User’s explicit consent. User have the option not to provide us with consent or to subsequently revoke consent, for our use of your device’s camera / file and folders. Further User have to facilitate VoIP calls for consultations also.

On receipt of express consent from the User, we collect certain information limited to user’s name, email id and phone number provided by the User while installing and using the AHTIPL mobile app, we also collect certain non identifiable aggregated health-related information of the user to create user profile which enable the user to automatically track their step count, water consumption, weight, calorie count and blood pressure. We do not store any payment details including but not limited to net banking, Credit card or Debit card details.

A person to mean personal information about that person relating to:

• Passwords
• financial information such as bank accounts, credit and debit card details or other payment instrument details.
• physical, physiological, and mental health condition.
  1. patient/caregiver/doctor/health care professional name,
  2. birth date/age,
  3. blood group,
  4. gender,
  5. past medical reports.
  6. any details of past minor / major surgeries
  7. allergies if any
  8. address (including country and pin/postal code),
  9. location information, including your gps location,
  10. phone number/mobile number/email address,

. valid financial information at time of purchase of product/services and/or online payment,

. User details as provided at the time of registration or thereafter,

. records of interaction with AHTIPL representatives,

. User usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,

. master and transaction data and other data stored in your user account,

. internet protocol address, browser type, browser language, referring url, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files, the pages of our website or application that you visit, the time and date of your visit, the time spent on those pages and other statistics (“log data”),

. User’s tracking information such as, but not limited to the device id, google advertising id and android id,

• sexual orientation
• medical records and history
• biometric information
• information received by body corporate under lawful contract or otherwise
• visitor details as provided at the time of registration or thereafter; and call data records.

1. USE OF PERSONAL INFORMATION.

We collect Personal Information for various purposes including but not limited to the following:

• To provide effective services
• To rectify customer support related issues
• To operate and improve the Website or Application
• To Perform Academic/Studies, Clinical or Other Research and Analysis for our Understanding, Information, Analysis, Services and Technologies in order to Provide all users Improved Quality of Care; and ensuring that the Content and Advertising Displayed are Customized to your Interests and preferences.
• To contact the customer / User via phone, SMS, email or third-party communication services such as WhatsApp, etc. for appointments, technical issues, payment reminders, obtaining feedback and other security announcements.
• To send promotional and marketing emails from AHTIPL or any of Our channel partners via SMS, email, snail mail or third-party communication services such as WhatsApp, Facebook etc.;
• To advertise products and Services of AHTIPL and third parties;
• To share with Our business partners for provision of specific services You have ordered to enable them to provide effective Services to the Customer;
• To administer or otherwise carry out AHTIPL obligations in relation to any Agreement You have with Us;
• To respond to summons, court orders, or legal process, or to establish or exercise AHTIPL legal rights or defend against legal claims;
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of AHTIPL Terms of Use, breach of AHTIPL agreement with the User or as otherwise required by law;

1. Cookies

We use data collection methods / mechanisms such as “Cookies” on certain pages of the Platform to help analyse our web page flow and promote trust and safety. “Cookies” are small files placed on User hard drive that assist us in providing our services. We offer certain features that are only available by “Cookies”.

We also use “Cookies” to allow you to enter User password less frequently during a session. Most “Cookies” are “Session Cookies”, meaning that they are automatically deleted from User hard drive at the end of a session. User are free to decline our “Cookies” if User browser permits User to do so, although we strongly recommend that you allow them to ensure you have access to all our services.

1. DATA STORAGE

All User’s Personal Information or Information or medical records is hosted and/or processed by us at the Company’s data centers i.e Microsoft i cloud or google cloud or blockchain technology located at our office situated at 52 & 53, 1^ST Cros, SriRama Layout, JnanaJyothi Nagar, Mallathalli, Bengaluru, Karnataka-560056 or at such location(s) in India as the Company may so desire to store.

User and/or User family members and/or User dependents’ Personal Information or Information or medical records is retained by us only for the purpose of providing the required services or for historical or statistical or legal purposes and such retention shall be for a period required to fulfil such purposes and / or as required under applicable law.

1.  SAFETY & SECURITY

The security of User personal information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc. to ensure that the Personal Information collected is secure. User agree that such measures are secured and adequate. We restrict access to User Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Policy, provided that such entities agree to abide by this Privacy Policy.

We will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about User and prevent unauthorized access, User must acknowledge that the internet is not 100% secure and that We cannot guarantee absolute security of Your Personal Information. Further, if User are Secondary User, User hereby acknowledge and agree that User’s Personal Information may be freely accessible by the Primary User and other Secondary Users and that AHTIPL will not be able to restrict, control or monitor access by Primary User or other Secondary Users to your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused in relation to User Personal Information.

We have stringent, strong, security measures undertaken to ensure against the loss, misuse, or alteration of Personal Information and/or Sensitive Personal Data or Information about User and/or User family members and/or User dependents with us. We shall take all necessary precautions to safeguard User information and protect it from any unauthorized use. We have a trusted certification authority and other safety measures in place to guard your information with us against any theft or unlawful usage or modification thereof. User are advised, however, that internet technology is not 100% safe and User should exercise discretion on using the same. The Information Security Management System of the Company conforms to the ISO 27001:2013 standards.

1. USER COMMUNICATION

Users will receive information on whatsapp and sms on the mobile number provided while availing the services on AHTIPL. This helps AHTIPL send reminders, order statuses, booking reminders and other relevant information. Users accept the nature and risk associated with such communications.

1. FAIR USAGE POLICY

The Services of AHTIPL cannot be used for personal gains or in conjunction with any commercial activity including but not limited to using on the application. AHTIPL reserves the right to limit, suspend, disable or discontinue your Service in the event that it is discovered that the Service is being used in conjunction with any commercial activity including but not limited to using on the application or for commercial gains or misuse of service for not intended purpose.

1. USE OF SERVICE

  You agree to use the Service (including the Communication Tools) only in accordance with these Terms and all applicable laws. You may not use the Service in any manner that could damage, disable, overburden or impair our computer systems or interfere with any other party’s use and enjoyment of any Service. You should not attempt to gain unauthorized access to any Service. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Service.

. Without prejudice to the above, you agree not to host, display, upload, modify, publish, transmit, update or share any information that:

– belongs to another person and to which you do not have any right to;

– is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

– harm minors in any way;

– infringes any patent, trademark, copyright or other proprietary rights;

– violates any law for the time being in force;

– deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

– impersonates another person;

– contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or

– threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

. You are solely responsible for all information you transmit or share using the Communication Tools and we are not obliged to monitor the same. However, we reserve the right to review any information or materials you share using the Communication Tools and to remove (without notice to you) any information or materials that we find, in our sole discretion, violates any applicable law or these Terms. To this extent, you hereby waive doctor-patient confidentiality and expressly authorise us to review all information you transmit or share using the Communication Tools. In the event of non-compliance with the Terms, we may (without notice to you), immediately terminate your registration with us and/or prevent your access or use of the Service.

1. THIRD PARTY LINKS & ADVERTISEMENTS

Our app or website may contain certain advertisements and links to third-party websites. We would like to clarify that we do not control or guarantee the accuracy, safety and integrity of the Personal Information or Information you provide, if you choose to, share User information with these advertisers and third-party websites. It is, therefore, advised that User go through their terms and conditions and privacy policy before providing any Personal Information or Information about yourself and/or user family members and/or User dependents on these websites.

1. GRIEVANCE OFFICER

The name and contact details of the Grievance Officer is provided hereunder to address all your queries and grievances in accordance with the Information Technology Act, 2000, and Rules made there under

Grievance Officer:

Email address:

Contact No:

Address: at 52 & 53, 1^ST Cros, SriRama Layout, JnanaJyothi Nagar, Mallathalli, Bengaluru, Karnataka-560056

If User have any reason to believe that we or any company associated with us has misused any of User and/or User family members and/or User dependents Personal Information or Information please contact us immediately and report such misuse.

We can address any questions, comments and concerns about our online privacy practices and policy. Please write to our Grievance Officer at the above-mentioned email address.

1. GOVERNING LAWS, RULES AND ACTS

If User choose to visit our Platform, your visit/use and any dispute over privacy is subject to this Privacy Policy and the Platform’s terms of use. In addition to the foregoing, any disputes arising under this Privacy Policy shall be governed by the laws of India.

This Privacy Policy is compliant with the provisions of all applicable Indian laws including but not limited to the Information Technology Act, 2000 and Rules made thereunder including any modifications or amendments made thereto. AHTIPL may make necessary changes to this Privacy Policy consequent upon any changes or modification in the law. It is hence imperative that you frequently read this Privacy Policy to keep yourself updated of any changes made by us

1. MISCELLANEOUS

Indemnity: User agree and undertake to indemnify AHTIPL in any suit or dispute by any third party arising out of disclosure of information by you to third parties either through our Site or App or otherwise and your use and access of websites, applications and resources of third parties. AHS assume no liability for any actions of third parties with regard to your personal information or information which you may have disclosed to such third parties.

Severability: Each clause of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other clauses herein except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more clauses are null and void shall have no effect on remaining clauses of this Privacy Policy.